PBX Administrator Guide

This guide describes the individual sections of the VoIPSUN PBX administrator web interface.

Main sections

Call log and billing

• Call log — complete call history (CDR) with filters and export
• Tariffs — tariff management for call billing

Routing

• Inbound routing — rules for incoming calls, 43 applications
• Outbound routing — rules for outgoing calls
• Outbound rewrite — number rewrite rules
• Switch — switching between operating modes (day/night)
• SCRIPT channel — custom dialplan contexts

Infrastructure

• SIP channels — SIP trunk configuration and provider connections
• DAHDI channels — hardware ISDN card management
• Extensions — internal extension management, speed dials, multi-extensions and extension generator

Call center

• Queues — incoming calls waiting to be processed
• Queue rules — penalty settings based on wait time
• Agents — dynamic queue members, login/logout
• Call center status — real-time queue overview
• Reports — statistical analysis from queues

Contacts, users and other

• Voicemail — voicemail configuration
• Calendar — calendar integrations
• Phone book — internal and external contacts
• Speed dial — speed dial configuration
• Phone provisioning — automatic endpoint configuration
• Fax — FAX2MAIL setup
• Users — access and permission management

Settings

• Generate configuration — create and activate a new configuration
• Reload / Restart — activate configuration, restart PBX or the entire system
• Telephony settings — settings primarily related to the telephony part of the PBX
• Global SIP settings — general SIP protocol settings
• Transports — SIP transport settings
• SIP-TLS — signaling encryption
• Languages — available PBX languages
• Vertical codes — PBX vertical control code settings
• ConfBridge — conference settings
• CID Lookup — settings for caller name lookup based on phone number
• Time rules — time rule definitions
• Blacklist — list of blocked numbers
• Tone settings — tone set definitions
• Asterisk manager — Asterisk manager access
• Asterisk modules — Asterisk module activation
• Asterisk web server — Asterisk web server settings
• HTTP API users — users with HTTP API access
• FTP users — users with FTP server access
• Network — network configuration, firewall, DHCP server
• System configuration — main system configuration
• Backup — backup settings
• Wake-up call — automatic wake-up call settings
• Audio manager — audio file management
• Music on hold — music on hold class definitions
• Localization — GUI languages and text translations
• Manual pages — manual page links
• Change user password — quick password reset
• User configuration — color theme and font settings in the main menu

Diagnostics and monitoring

• Asterisk CLI — direct command line access
• PBX log — simplified telephony event log
• Asterisk log — log directly from Asterisk
• SIP status — registration status monitoring
• Network analyzer — network traffic capture
• Dashboard — system status overview
• System status — various system resource overviews
• Active calls — list of active calls

Updates

• Updates — GUI and Asterisk updates