Call Log
The Call Log section displays the complete call history (CDR) with filtering, export and recording playback options.
Title bar
Serves as a quick filter for selecting time ranges. The default view shows the last two days. The dropdown arrow reveals preset options such as “last 60 minutes”, “current hour” or “last 2 hours”.
Toolbar
Contains a filter button, pagination controls, URL link generation, bulk download and CSV export.
Pagination
Users can browse pages using arrow buttons or by entering a page number directly.
Call filtering
The advanced filter form includes:
- Date/time range selection
- Phone number filtering (caller or called number, with search types: full number, starts with, ends with, contains)
- Caller name filtering
- Call termination reason (cause)
- Call duration (total and billable)
- Call cost
- Outbound routing selection (one or more)
Side filter
A quickly accessible filter panel toggled by double-arrow buttons.
URL links
Option to generate a permanent link to the current filter and results.
Bulk download
Result sorting
Column headers display sort arrows. Clicking reveals menu options for arranging results.
Recording playback
Recorded calls display a player and a download icon in the last column.
Copy to clipboard
The right-click context menu allows copying selected row values for pasting into documents.
Column descriptions
| Column | Description |
|---|---|
| ID | Record sequence number |
| Time/Date | Call start timestamp |
| Duration | Combined ringing + connected time |
| Source / Source number | Caller name and number |
| Destination / Destination number | Called party name and number |
| Cost / Billable duration | Cost and connected duration in seconds |
| Call status | ANSWERED, NO ANSWER, BUSY or FAILED |
| Cause | ISDN termination code |
| Direction | Incoming, outgoing or internal |
| CustomCDR1–4 | Custom data fields |
| Outbound routing | Route name for outgoing calls |
| Menu | Delete option and playback controls |