PBX User Functions

Note

The codes used in this user guide may differ from the codes configured on your PBX. Default values are used in this guide.

Group call pickup

Code: *8

Within a group, a call can be picked up by dialing the code *8. Lines are added to groups in the line properties.

Directed call pickup

Code: **line_number

An incoming call on a line outside the group can be picked up by dialing ** followed by the line number.

Blind call transfer

Code: # + number + # + hang up

Transfer an active call by entering the code #, the phone number you want to transfer the call to, confirming with #, and then hanging up.

Attended call transfer

Code: *2 + line_number

Transfer with consultation. Music plays in the background during the transfer. Automatic reconnection if the destination does not answer.

Line login to another line (follow me)

Code: *110 + line_number + # + PIN + #

Line logout

Code: *111#

Agent login to call center

Code: *101 + agent_number + # + PIN + #

Agent logout from call center

Code: *102 + agent_number + # + PIN + #

Creating a dynamic conference room

Code to create: *202

Code to join: *201 + line_number/room

Interactive voice menu

Code: *1

Available functions: line settings, call forwarding, unavailability settings, voicemail access, conference entry.