Time Rules
Time rules define time tables that can be assigned to applications in inbound routing. This is how you define periods during which the rules will be active.
Rule Management
- New Record: Create a new rule
- Edit / Delete: Edit or delete
Rule Properties
| Field | Description |
|---|---|
| Name | Rule identifier |
| Note | Descriptive text |
| Hours and minutes | When the rule is active |
| Days of week | Which days of the week |
| Days of month | Specific days of the month |
| Months | Month range |
| Holidays | Support for Good Friday and Easter Monday |